General scheme questions

1. Why did Sainsbury's develop the Active Kids scheme and what benefit does it have?

   With the continued national debate surrounding physical activity amongst school children, Sainsbury's developed a campaign in 2005 that aimed to inspire pupils and teachers alike to get more active.

   It was essential that Active Kids appealed to all kids – not just the kids that excelled in the more traditional sports. The scheme was extended in 2007 to include Scout and Guide groups, in 2010 to include Sport England, Clubmark accredited sports clubs, and in 2011 the scheme also opened to sports clubs in Wales, Scotland and Northern Ireland that are recognised by their respective National Governing Body of Sport. Active Kids 2012 represents the eighth year of Active Kids, which continues to go from strength to strength!

   The Sainsbury's Active Kids scheme delivers real benefits in the form of equipment and coaching, that go beyond the traditional curriculum based sports and PE lessons, for all types of nurseries, schools, Scout and Guide groups and sports clubs, and for all ages and abilities.

2. How successful has Active Kids been to date?

   Since 2005, over 46,000 nurseries, schools, Scout and Guide groups and sports clubs have shared over £115 million* worth of sports and cookery equipment and active experiences. To find out how much of this went to your local community, take a look at the Active Kids highlights.

   *Figures based on redemptions received up until 5 August 2011

Registration questions

1. Who can register to Active Kids and collect and redeem vouchers?

   Nurseries, schools, Scout and Guide groups and Clubmark accredited sports clubs (or acceptable equivalent) can register to Active Kids and start collecting vouchers when the scheme launches on 15 February 2012. For a full definition of ‘acceptable equivalent’, please see our terms and conditions.

2. How do I register?

   Nurseries, schools, Scout and Guide groups and Clubmark accredited sports clubs (or acceptable equivalent) can register by visiting sainsburys.co.uk/activekids/registration or by calling 0844 415 8440.† Organisations who register with Active Kids will be sent a welcome pack, which includes a catalogue and support materials to help rally the support of children and parents.

3. My nursery/school/Scout or Guide group/sports club is already registered. Do I have to register again to take part in Active Kids?

   No, but if your contact details have changed, or you need to change the co-ordinator named for your organisation, please call the Active Kids helpline on 0844 415 8440.† If you want to opt out of Active Kids you will need to telephone us on 0844 415 8440† to let us know. All registered organisations will be sent a welcome pack, which includes a catalogue and support materials to help rally the support of children and parents/carers. However, sports clubs that have not participated in the scheme for two years, but wish to take part in Active Kids 2012 will be required to re-register.

4. My nursery/school/Scout or Guide group/sports club is already registered for Active Kids and we've taken part in previous years. Is there anything different about Active Kids 2012?

   This year we're thrilled to welcome a very special new Active Kids Ambassador, David Beckham. He will be helping us spread the Active Kids word and get young people all over the country excited about sport.

   As like all previous years, we have also reviewed our range to make sure Active Kids has the latest and most innovative sports and cookery equipment and coaching experiences available. We also make sure we retain the most popular pieces too.

5. My school/group is already registered but our contact details have changed. How do we amend them?

   Please contact the Active Kids helpline on 0844 415 8440† so that we can amend your details.

Sport England, Clubmark Accredited Sports Clubs (or acceptable equivalent)

6. Is it true that sports clubs can take part in Active Kids?

   Yes, Sport England and Sport NI, Clubmark accredited sports clubs (or acceptable equivalent) can take part in Active Kids.

7. What is a Clubmark accreditation?

   Clubmark is an accreditation scheme for high quality junior sports clubs. It is managed by Knight, Kavanagh & Page (KKP) on behalf of Sport England and sets the standard for all high quality sports clubs in England. In Northern Ireland Clubmark is managed by Sport Northern Ireland and supported by KKP.

8. My sports club does not have a Clubmark accreditation. How can we apply to get accredited?

   Registration for Clubmark should be through your National Governing Body of Sport (NGB) or County Sports Partnership, who will provide you with all the relevant resources and information. To help clubs get started, Sport England has developed the Pathway to Accreditation – just answer a few simple questions and they’ll point you in the right direction. For more information, please visit www.clubmark.org.uk. For clubs in Northern Ireland visit www.sportni.net/PerformanceSport/clubdevelopment/clubmarkni

9. What is an ‘acceptable equivalent’?

   Acceptable equivalents for Scotland are: clubs that have junior provision, are affiliated to a recognised National Governing Body of Sport (NGB), and have an NGB accreditation in respect of their junior provision. Acceptable equivalents for Wales are: clubs that have junior provision and are affiliated to a recognised National Governing Body of Sport (NGB).

   These acceptable equivalents have been determined by the sports councils of the home countries: Sport England, Sport Scotland, Sport Northern Ireland and the Sports Council for Wales. For sports clubs in Wales and Scotland, you can see if the National Governing Body (NGB) your club is affiliated to is one of these recognised National Governing Bodies by clicking here for Scotland and here for Wales.

10. My sports club is of junior provision, but not affiliated to a recognised National Governing Body of Sport (NGB) or has an NGB accreditation in respect of junior provision. How can we apply for affiliation or accreditation?

    To affiliate your club to a recognised NGB or to apply for NGB accreditation, contact them directly. For a list of recognised NGBs, click here for Scotland and click here for Wales. For England, visit www.sportengland.org and in Northern Ireland contact www.sportni.net.

11. How can my sports club register for Active Kids?

    Clubs can register online at sainsburys.co.uk/activekids/registration or by calling 0844 415 8440.† Once you’ve registered, you’ll receive an Active Kids welcome pack containing all the information you need to get your club collecting.

Voucher collections questions

Please refer to the terms and conditions for further details.

1. How long can I collect Sainsbury's Active Kids vouchers for this year?

   You can collect Active Kids vouchers between 15 February and 10 April 2012 (inclusive).

2. How can I collect vouchers?

   You can collect Active Kids vouchers from all main Sainsbury's stores, Local stores, petrol stations and with groceries online deliveries. One voucher is earned for every £10 spent in a single transaction to 10 April 2012 at all main stores and for each £5 spent in a single transaction at Sainsbury's Locals. Vouchers cannot be claimed for purchases of prescription medicines, infant formulae, National Lottery tickets, scratch cards, stamps, e-top up, phone cards and gift cards.

3. I didn't get any Active Kids vouchers with my shopping but my till receipt says I should have received them. Can I use my receipt to claim these vouchers another time?

   Yes. Ask the cashier to sign your till receipt to say you haven't received any vouchers. Visit the Customer Service desk or kiosk when you next shop, and show them your receipt to claim your vouchers.

4. Are there any other ways to collect Active Kids vouchers?

   From 23 February to 4 April 2012 you can convert your Nectar points into Active Kids vouchers and donate them to a school or Sport England, Clubmark accredited sports club of your choice online at nectar.com. 500 Nectar points gives you 50 Active Kids 1 point vouchers. You will not receive actual vouchers; they will be automatically credited to the Active Kids account of the organisation you choose.

5. How do I find out where my nearest Sainsbury's store is?

   Visit the store locator to find your nearest store.

6. Are there a maximum number of vouchers that can be collected?

   No.

7. I have received some Active Kids vouchers with my shopping but there doesn't seem to be anywhere to donate them?

   We don't have collection boxes instore but all registered organisations have collection boxes that they display. You can donate them to any nursery, school, Scout and Guide group or sports club that you know are collecting vouchers. You could also give them to a neighbour or friend who you know is collecting vouchers.

8. I am keen to get friends and family involved in collecting the Active Kids vouchers. Where is the best place to get information about the scheme?

   To get more information on the scheme, please visit our Why get involved? page or share your local school or organisation’s wishlist with them.

9. How much do you have to spend to earn each item?

   Since Active Kids vouchers can be collected in many different ways, and each item requires a different number, this is impossible to answer. Customers can help get equipment, kit and coaching experiences for nurseries, schools, Scout and Guide groups, and sports clubs by simply collecting vouchers when they shop at Sainsbury's, online for groceries, or at Sainsbury’s petrol stations. One voucher is offered for every £10 spent in one of our main stores and petrol stations, and for every £5 spent in our Local stores.**

   **Exclusions apply: please see our terms and conditions.

10. What can registered organisations get with the Active Kids vouchers?

    Nurseries, schools, Scout and Guide groups and sports clubs can redeem Active Kids vouchers for a wide range of activity and cooking equipment, sports kit and professional coaching sessions, such as dance, martial arts and cheerleading. Take a look at our online catalogue.

11. What is a wishlist and how do I create one?

    A wishlist is a great way for you to get everyone supporting your Active Kids 2012 campaign. You can tell children, parents and your local community the things you're collecting for, so that they can support your efforts. Create a wishlist by logging in to My Account, then browse the catalogue and add the items you want to collect for. Once you've done this, anyone can view your wishlist by visiting the Find a wishlist page and searching for a school or organisation by postcode. You can view and edit your wishlist by logging in to My account. Add as many items to your wishlist as you want, and make changes at any time.

12. How can I access my wishlist?

    To create and edit your wishlist, you need to be the registered Active Kids coordinator for your school, group or club, and be able to log in to your Active Kids account. Visit the My account page and go to My wishlist. You can then view and edit your wishlist whenever you want.

13. How can others view my organisation’s wishlist?

    They can visit the Find a wishlist page and search for a particular nursery, school, Scout or Guide group, or sports club by postcode. Having selected the organisation type they’re looking for (e.g. nursery), they enter its postcode (if known) or their own postcode, if they want to find the wishlist for the organisation closest to them. Or you can share your wishlist using the unique link we have created for you on My wishlist page.

Ordering and delivery questions

Please refer to the terms and conditions for further details.

1. What can we order with Active Kids vouchers?

   You can use Active Kids vouchers to redeem against a wide range of active equipment, sports kit, coaching experiences for exciting activities such as dance, martial arts, Cheerleading and PGL activity holidays. You are also able to exchange your vouchers for gardening equipment, cooking equipment and even for groceries from Sainsbury's via an Ingredients card.

   Organisations who register with Active Kids will be sent a welcome pack that includes an Active Kids 2012 catalogue, or you can view the catalogue here.

2. My nursery/school/Scout or Guide group/sports clubs still has some vouchers left over from Active Kids 2011. Can we use these for Active Kids 2012?

   No, Active Kids 2011 vouchers are no longer valid. However, if you banked some of your Active Kids 2011 vouchers when you placed your order last year then these are available for you to use when placing your order this year. To see your vouchers balance, log in to My account.

3. We banked vouchers last year; how do we use these up?

   If you banked some of your Active Kids 2011 vouchers when you placed your order last year, then these are available for you to use when placing your order this year. To see your vouchers balance, log in to My account. You must use up all of your Active Kids 2011 banked vouchers when placing your order this year. Any remaining balance cannot be carried over.

4. Can I bank vouchers for use in next year's scheme?

   Yes. When placing your order, either online or using the paper order form, you can select to bank a quantity of your Active Kids 2012 vouchers. To do this, you need to specify on your order form the number of vouchers you wish to bank by ticking the box underneath the order form.

5. How can I redeem my Active Kids vouchers?

   Vouchers can be redeemed for any of the items in the Active Kids 2012 catalogue. Just select the items you really want, add them to your basket, then checkout. Please refer to the instructions found on the 'How to order' page in the paper catalogue.

6. How do I place my order and submit my vouchers?

   It’s really simple to order online – just browse the new online catalogue, add your favourite items to your basket, then checkout. Or you can complete a paper order form that’s provided in the back of your paper catalogue or print a blank order form and fill it in by hand. For further information on how to order using the paper order form, see the instructions on the 'How to order' page of the Active Kids 2012 catalogue.

   The easiest way to send us your vouchers is to book a free Parcelforce collection from your registered address. You will need to include both your vouchers and completed order form. If you ordered online, you still have to send your vouchers and a printed copy of your completed online order form to us. Parcelforce will then collect and return the vouchers and order form to our handling house where it will then be processed. If you do not use the free Parcelforce collection service, you need to send your completed order form with the correct number of AKVs to our handling house.

7. When is the order deadline?

   The order deadline is 5 June 2012 and all orders and vouchers must be received by this date. Free voucher collection via our Parcelforce collection service can be booked from 11 April to 1 June 2012. The last Parcelforce collection date is 1 June 2012.

8. I am interested in booking coaching sessions. How do I do this?

   If booking online, all you need to do is choose the type and number of coaching sessions you want. If using a paper order form, write down the relevant order code and number of sessions.

   Activity	Item Code	Session	Vouchers
   Fitness training	EA	Body worx experience	2317
   	EB	Fun fitness work	2317
   Cheerleading	EC	Cheerleading	2317
   Dance	ED	Ballroom	2317
   	EE	Salsa/Latin	2317
   	EF	Ballet	2317
   	EG	Jazz	2317
   	EH	Western line dancing	2317
   	EI	Freestyle/disco	2317
   	EJ	Rock 'n' Roll	2317
   	EK	Street/Hip-Hop	2317
   Martial arts	EL	Judo	2317
   	EM	Tae Kwon Do	2317
   	EN	Karate	2317

   As last year, we’re offering a discount when you order more than one of the same coaching session. If you’re ordering just one coaching session, simply choose the appropriate order code (e.g. EB: Fun fitness work). If you want to take advantage of this discount by ordering more than one of the same session, identify the order code and the number of coaching sessions you want (e.g. EB9 is nine Fun fitness work sessions).

   Number of sessions booked	Quantity code	Saving you get	Vouchers required
   2 sessions	2	917	3717
   3 sessions	3	1834	5117
   4 sessions	4	2751	6517
   5 sessions	5	3668	7917
   6 sessions	6	4585	9317
   7 sessions	7	5502	10717
   8 sessions	8	6419	12117
   9 sessions	9	7336	13517
   10 sessions	10	8253	14917

   If you wish to order more than 10 of the same coaching session, please contact the Active Kids helpline on 0844 415 8440† and they will help you place your order.

9. Last year we received a free tree pack with our order. Can we request a tree pack this year?

   No. You can’t request a free tree pack through the Active Kids scheme this year. However, if you would like to be a part of planting a further 6 million trees for the Queen’s Diamond Jubilee year, register now at www.jubileewoods.org.uk/freetrees

10. Can I place more than one order?

    We recommend you make sure all your vouchers are collected and counted up so you can submit one complete order. The last day you can earn vouchers is 10 April 2012 and all orders need to be received by 5 June 2012, so there's plenty of time to count up your vouchers and place your order.

    You may decide to place a second order if you get some last-minute vouchers or you decide to use up vouchers instead of banking them for next year’s scheme.

    You can place a second order online. If you banked vouchers for Active Kids 2013 on your first order, these will appear in My vouchers total balance when you are in your basket, and you’ll be able to use these in your second order. Remember: print off your completed order form and send it to us with your vouchers by 5 June 2012.

    Alternatively, you can choose to place a second order using the paper order form provided in the back of your catalogue, or you can print a blank order form. But make sure you send us your completed order form and correct number of vouchers by 5 June 2012.

11. My school/group placed an order as part of last year's scheme and we are still waiting for some of our equipment. What should I do?

    If you have any specific questions regarding your order, or any of the equipment you have received, please contact the Active Kids equipment helpline on 0845 124 3633.†

12. What is the £1 fee that is mentioned in the terms and conditions for?

    Your organisation pays Sainsbury's £1 for any equipment you redeem, and Sainsbury's pays you £1 for the use of your organisation’s name in local publicity. These two sums cancel each other out, so no actual money will change hands (an invoice will be issued for your records only). If your organisation is VAT-registered, please remember your invoicing obligations.

13. I don't want my nursery/school/Scout or Guide group/sports club to be featured in the local press. Can we still register?

    By participating in the scheme, organisations give consent to Sainsbury's to use their details in local media. Many schools over the years have received local press attention through Active Kids, which has been extremely well received by both teachers and pupils. If you don't want to be featured, however, you can decline the opportunity if contacted by Sainsbury's.

14. When will Active Kids 2012 deliveries be made?

    All organisations that meet the order deadline of 5 June 2012 will receive their equipment by the October half term. We may deliver in instalments (depending on product availability), but each delivery will have a note clearly describing its contents. If a coaching session or experience has been ordered, you will receive further details including how to make your booking (if relevant).

Online ordering prizes

Please refer to the terms and conditions for further details.

1. What is the online ordering prize?

   This year every organisation that places their order online and sends their vouchers in by 5 June 2012 will be entered into a prize draw to win one of 10 prizes of 5,000 Active Kids vouchers.

2. How are the prizes awarded?

   All you have to do is place your order online and send us your vouchers before 5 June 2012 and you will automatically be entered into the prize draw. Ten lucky winners will then be drawn at random by an independent adjudicator from all completed Active Kids 2012 orders.

3. How will I know if I have won?

   All winners will be notified by telephone or email no later than 1 September 2012.

4. Will I be able to use these vouchers in 2012?

   No. Winning vouchers will be credited to the winners account for Active Kids 2013. This is a great little kick-start to your campaign next year.

My account questions

1. I can't log in to my account...

   Log in to your account now and check that you’ve entered your username and password correctly. Your password is case-sensitive, so make sure Caps Lock is not on by mistake. If you’ve forgotten your password, visit the Forgotten password page to be sent your password by email. If you’ve also forgotten your username, please contact the Active Kids helpline on 0844 415 8440.†

2. Will my log in details from last year still work for Active Kids 2012?

   Yes. Your username and password will be the same.

3. I've forgotten my password, what can I do?

   Visit the Forgotten password page to be sent your password by email.

4. I've forgotten my username, what can I do?

   To ensure your details are kept safe, we hold this information. Please contact the Active Kids helpline on 0844 415 8440.†

5. Can you explain the 'My vouchers' section in my online account?

   When you log in to your account you will see your current voucher balance, which includes:

   • Number of vouchers banked from Active Kids 2011: if you chose to bank vouchers for Active Kids 2011 when placing your order last year, they will be displayed here.

   • Number of vouchers donated via Nectar: customers can convert their Nectar points into Active Kids vouchers and donate them to a nursery / school / Scout or Guide group / sports club of their choice.

   • Number of vouchers gained via other rewards: you may have been awarded additional vouchers (e.g. if you’ve won a competition or taken advantage of a special offer).

   • Collected in 2012: you can update this number throughout the scheme, so make sure you count up your vouchers as you go (use the voucher counter to help you).

   These vouchers are added together to give the total number you have to use when placing your Active Kids 2012 order.

Active Kids helpline

1. Do you have a customer queries number?

   Yes. You can contact the Active Kids helpline on 0844 415 8440.† We are available Monday to Friday (excluding public holidays) between 9am and 5pm. Outside of these hours, our answer machine will clearly state when you can expect an operator to be available.