Policies 

Find out a little more about Sainsbury's and how we work, please choose another topic from the menu above.

 

 

My friend has received coupons from you, but I haven’t.  Why is that?

Customers who've registered with Nectar will receive offers from time to time, and we send offers we believe will be relevant as well as appealing to each customer.  While some campaigns aim to reward our loyal customers, some are specifically designed to encourage new customers to visit our stores.  The vouchers we send do vary and we monitor the results of each promotion carefully.  We also use the feedback we get from our customers to help us plan new promotions.

Of course, the money-off coupons are just one of a wider range of special promotions that we regularly offer our customers.  We know that not every single customer will be able to take advantage of everything we offer.  Therefore we aim to benefit as many customers as possible by providing several different types of promotion including our Nectar card, coupons, 'multibuy' deal, and special offers in the media.

When registering with Nectar, you may have opted out of receiving Nectar card mailings.  If so, you can contact Nectar and opt-in to receive future mailings from us, and from the other Nectar sponsors.

More information is available by going to nectar.com or calling the Nectar helpline on 0844 811 0 811.

 

I got a coupon from your till but I can’t read the Terms and Conditions. What are the Terms and Conditions?

Our coupon at till terms and condition are designed so that they can’t be replicated or photocopied. 

 

 

I bought some products from you, but I don’t need them.  Can I return them?

We want you to be happy with your purchases.

So, if your product is faulty
Simply return it with your proof of purchase within 12 months and we will be happy to give you an exchange or a refund.

If you have changed your mind
Simply return the product with your proof of purchase and in its original condition within 28 days and we will be happy to exchange or refund it for you.

Exceptions apply; please see instore for details.

Electrical goods
If you've any questions about electrical items, from setting up your product, to faulty goods, warranties or guarantees call us for free on 0800 63 62 62 and save yourself a trip to store.

If you do then need to return your product back to one of our stores, please note that'll our electrical products do have a one year guarantee.  Remember to keep your receipt as proof of purchase and return the product with all its components.  (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Changed your mind?  No problem
We'll exchange or refund any electrical product within 28-days of purchase, as long as you still have your receipt and the product is in new, saleable condition, with original packaging and labels still attached.  (Excludes major domestic appliances sold by Sainsbury’s Kitchen Appliances)

Exceptions apply; please see instore for details.

This Sainsbury’s policy does not affect your statutory rights.

 

What are 'Make The Difference Days'?

Each of our 'Make The Difference Days' will champion specific social and environmental issues, saying what we are doing to address it, and offering simple ways for customers and colleagues to get involved.

If we all act together, we really can make the difference.

Our first 'Make The Difference Day' was in April 2007 where we offered all our customers free ‘bags for life’ to pack their shopping.  We currently sell 4 million ‘bags for life’ every year, which saves around 50 million standard carrier bags being sent to landfall.  We hope all our customers will use their ‘bags for life’ in future shopping trips.

 

What are you doing to reduce single use carrier bags?

At Sainsbury's we've been reducing the impact of plastic bags on the environment since the 1980s.  We're working on making it easier for our customers to reduce, reuse and recycle carrier bags.

 

What is the 'Fair Development Fund'?

Sainsbury’s runs a special fund to enable more farmers and growers in the developing world to sell their produce as Fairtrade.

The unique fund, which will be run by Comic Relief, and financed by Sainsbury’s, aims to create a broader and more collaborative way of supporting Fairtrade.  A major aim of the fund is to enable producers in some of the poorest developing countries, to meet the Fairtrade standards so they can start selling internationally on fairer terms.  The fund will help in developing sustainable solutions through new Fairtrade initiatives. 

 

 

What is the Sainsbury's 'Try promise'?

We're sure you’ll love our products.  If you don't, simply return them to store for a full refund.  Or, call our Careline 0800 636262.

Terms & conditions:

Applies to Sainsbury's branded product's only.  Excludes homewares, greeting cards, stationery, seasonal non-food, Sainsbury's Magazine, toys, entertainment, electrical, baby food & milk, Tu clothing, pharmacy, floral, fuel, restaurant and Sainsbury's Cafe's. Proof of purchase required.  Refunds will be given in cash for cash purchases, card purchases will be credited back to the same card used for original purchase.  Our Careline will refund in vouchers or Nectar points only.

 

How do I find out about your business policies?

Ever since we opened our first store in 1869, being a responsible retailer has been at the heart of the way we do things.

Whether it's helping our customers eat a healthy balanced diet, working closely with our suppliers and farmers, reducing the impact on the environment, playing an active role in the communities we serve, or making Sainsbury's a great place to work, behaving as a responsible retailer is part of our heritage.